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Sterling Travel American Express has an exciting opportunity for a Corporate Department Agent to join our team in Huntsville, Al! The Agent will assist clients with planning all details of travel including arranging/booking air, rail, hotel, and car.
Our new agent will have prior travel consultant experience, be self motivated, and articulate with strong interpersonal skills and a proven track record as a team player with the highest level of professionalism.
Responsibilities include:
· Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone, email, and service techniques
· Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures
· Verify rates for best fares, corporate and preferred discounts
· Research and solve any problems; Provide first call resolution
· Use proper documentation for each call or email
· Provide priority wait-listing, preferred seat selection, upgrade management as needed
· Act as the first point of contact for the client regarding all travel related inquiries
· Perform work duties in a dedicated team environment
· Effectively manage resources and workflow to ensure service guidelines are met and maintained
Required Skills & Experience:
· Recent travel experience (within the last three years)
· 5+ years travel industry experience with at least 3 years servicing corporate clients
· Strong GDS skills with Worldspan
· Worldspan ticketing experience
· Domestic & International booking experience
· Excellent communication skills; ability to communicate well both verbally and in writing
· Able to work well in a structured team environment
· Capable of prioritizing, multi-tasking and handle high volume effectively
· Effective follow-up skills
· Flexibility to work any shift | 
